Refund Policy

Returns & Refunds Policy

At Itarti, customer satisfaction is important to us. This Returns & Refunds Policy explains your rights and our procedures in accordance with UK consumer protection laws.

1. Return Eligibility

You have the right to return eligible items within 30 days from the date you received your order.

To be eligible for a return:
• Items must be unused and in original condition  
• Items must be returned in original packaging  
• Proof of purchase is required  

This policy applies only to orders delivered within the United Kingdom.

2. Your Right to Cancel (UK Consumers)

Under the UK Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving it, even if the item is not faulty.

If you cancel within this period:
• You must return the item in unused condition  
• Return shipping costs are the responsibility of the customer  
• Original shipping costs are non-refundable  

3. Faulty, Damaged, or Incorrect Items

If your item is:
• Faulty  
• Damaged during delivery  
• Incorrect or not as described  

We will cover all return shipping costs and provide a prepaid return label. You will receive a full refund or replacement, depending on your preference.

4. Change of Mind Returns

If you wish to return an item because you no longer want it or ordered the wrong product:
• You are responsible for return shipping costs  
• Items must meet return eligibility requirements  

No restocking fees are charged.

5. How to Request a Return

To initiate a return, please follow these steps:

1. Email us at support@itarti.com with your order number and reason for return  
2. Wait for return approval and instructions  
3. Securely package the item in its original packaging  
4. Send the item back as instructed  

Returns sent without approval may not be accepted.

6. Refund Processing

Once we receive and inspect your return:
• Refunds are processed within 7 business days  
• Funds may take an additional 5–7 business days to appear, depending on your payment provider  

Refunds are issued to the original payment method only.

7. Exchanges

If you wish to exchange an item for another size or product, please contact us. Exchanges are subject to stock availability.

8. Non-Returnable Items

Certain items may be non-returnable for hygiene or safety reasons. These exclusions are clearly stated on the product page before purchase.

This does not affect your statutory rights if an item is faulty or not as described.

9. Contact Information

If you have any questions about returns or refunds, please contact us:

Business Name: Itarti  
Address: 90 Great Portland Street, London, W1W 7LT, United Kingdom  
Email: support@itarti.com  
Phone: +44 7592 740820  

Customer Support Hours:  
Monday to Friday, 9:00 AM – 5:00 PM (GMT)

We aim to respond to all inquiries within 24 business hours.